Our claims process
Professional processing for seamless claims.
We work with professional claims partners to ensure that all claims are handled as quickly and efficiently as possible. And if you ever need help with the process, we are here to help.
For property products are underwritten by certain underwriters at Lloyd’s (‘Lloyd’s’) and liability products being underwritten under a coinsurance arrangement between Lloyd’s and HDI Global Specialty SE – Australia – claims are administered via Proclaim Management Solutions. Our engineering products are underwritten by Zurich Australian Insurance Limited (‘Zurich’) and all engineering claims are processed by Zurich.
Here’s how the claims process works and who to contact: