Our claims process

Claims are the moment of truth in insurance, and when it matters most, we show up.

To ensure that all claims are handled as quickly and seamlessly as possible for your clients, we work with professional claims partners. Should you require help in the claims process, you can always contact us.

For property and liability products underwritten under our binders, claims are administered by Proclaim Management Solutions. All engineering claims are processed by Zurich.

Here’s how the Miramar claims process works and who to contact in the event of a claim.

Property claims

Property claims

  1. Download the Miramar Property Insurance Claim Form (below).
  2. Send the completed form and any relevant supporting documentation or information to claims@steadfastagencies.com.au.
  3. Our claims team will review the information before lodging the claim with Proclaim.
  4. Proclaim will manage the claim to completion – your clients can contact them at any time on 1300 552 446.
  5. Covid 19 Business Interruption Claims – Test Case and Further Information

Liability claims

Liability claims

  1. Download the Miramar Liability Insurance Claim Form (below).
  2. Send the completed form and any relevant supporting documentation or information to claims@steadfastagencies.com.au.
  3. Our claims team will review the information before lodging the claims with Proclaim.
  4. Proclaim will manage the claim to completion – your clients can contact them at any time on 1300 552 446.

Engineering claims

Engineering claims

  1. Download the Miramar Engineering Insurance Claim Form (below).
  2. Send the completed form and any relevant supporting documentation or information directly to engineering@miramaruw.com.au.
  3. Our claims team will review the information before lodging the claims with Zurich.
  4. Zurich’s claims department can also be contacted by calling 1800 611 372 or faxing 1800 823 070.

Get in touch

If you have any questions, or need help with a claim, contact us on 02 9307 6600 or claims@steadfastagencies.com.au